Job Responsibilities:

✦   Operate as the day to day Salesforce Administrator for Service Cloud: Manage configuration, Flows, security model, permission sets, sharing, and org settings.

✦   Support Service Cloud architecture and scalability efforts to support high volume support operations.

✦   Support integration of Salesforce Order Management, MuleSoft/Informatica, Data Cloud, and Experience Cloud; manage named credentials and connected apps.

✦   Support Omni-channel deployments including email, webforms, chatbots, Live Agents and Voice (Amazon Connect).

✦   Inventory and govern automations (Flows, Process Builders, Apex), identify risk, and drive remediation with Development and Architecture teams.

✦   Ensure data integrity and governance: validation rules, structured imports, and steward collaboration.

✦   Implement security, segregation of duties (SoD), and audit controls to meet compliance requirements.

✦   Troubleshoot advanced user issues and integration failures; produce runbooks and drive cross team resolution.

✦   Train and enable users; create documentation and release notes.

✦   Configure and maintain reports and dashboards to provide real time data updates.

✦   Use App Manager and Lightning Flexi Pages to design and publish optimized, role specific Lightning apps and page layouts for users.

✦   Build and manage Einstein Prompt Builder templates to craft reusable, context aware prompts.

✦   Create and assign permission sets to grant least privilege access.

✦   Repeatable deployments using CI/CD pipelines with sfdx, Git, and change sets.

✦   Monitor org usage and limits to prevent throttling and ensure reliability.

✦   Define sandbox types, refresh cadence, and data seeding to support environments.

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Job Requirements:

✦   5+ years Salesforce administration experience (enterprise environments) Service Cloud focus.

✦   Salesforce Administrator Certification required.

✦   Hands on experience with Flows (record triggered/auto-launched), Process Builder migration, Apex familiarity a plus.

✦   Experience in creating dashboards and operational reports for support KPIs.

✦   Deep Service Cloud experience: case management, routing, entitlements, and Knowledge.

✦   Data security knowledge: data modeling, sharing, permission sets, SSO, and compliance controls.

✦   Collaborative and results oriented mindset.

✦   Preferred: Salesforce Certificates such as Platform App Builder or Platform Developer I, Service Cloud Consultant.

✦   Familiarity with integrations and middleware (Informatica or MuleSoft).

✦   Experience with Data Cloud.

✦   UG: B.Tech / B.E. in Any Specialization.

✦   PG: Any Postgraduate.

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Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.naukri.com/job-listings-associate-salesforce-administrator-boeing-india-private-limited-limited-bengaluru-4-to-8-years-150426921367?src=jobsearchDesk&sid=17763018286003407_1&xp=1&px=2