Job Responsibilities:

✦   Translate business requirements into technical specs, data models, process flows, and configurations that scale globally in Salesforce CRM.

✦   Create delivery-ready user stories, backlog items, and acceptance criteria that development teams can build from without rework.

✦   Guide business users on Field Service Lightning (FSL) capabilities and best practices including work orders, service appointments, scheduling, and dispatch.

✦   Facilitate alignment between stakeholders and application teams to ensure shared understanding and solution clarity.

✦   Support testing, training, and implementation activities to ensure successful delivery of IS solutions.

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Job Requirements:

✦   6+ years as Business or Functional Analyst in Salesforce CRM with hands-on experience in Service Cloud and Field Service Lightning.

✦   Proven track record designing and implementing FSL solutions at global scale including work orders, scheduling, and dispatch.

✦   Relevant certifications like Service Cloud Consultant and/or Field Service Consultant.

✦   Strong analytical thinking and problem-solving skills.

✦   Proven ability to translate business needs and influence stakeholders.

✦   Familiarity with Agile methodologies and backlog management using Azure DevOps.

✦   Proficiency in process mapping tools such as Visio.

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Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.naukri.com/job-listings-business-analyst-salesforce-service-cloud-fsl-abb-india-limited-bengaluru-2-to-5-years-140426926672?src=jobsearchDesk&sid=17762179065304627_1&xp=5&px=2