Job Responsibilities:

✦   Platform Support & Integrations:

✦   Maintain and troubleshoot existing platform integrations within client Marketing Cloud (SFMC).

✦   Support the development and deployment of new integrations as needed.

✦   Diagnose and resolve integration failures, data flow issues, and API-related errors.

✦   Document integration configurations and changes for team knowledge continuity.

✦   Security & Compliance:

✦   Execute security updates and patches across the SFMC platform in alignment with internal security policies.

✦   Ensure platform configurations adhere to client security standards and best practices.

✦   Support audit preparation and remediation activities as needed.

✦   OKTA Support:

✦   Assist with OKTA identity and access management related to the SFMC platform.

✦   Troubleshoot SSO, provisioning, and authentication issues for Marketing Cloud users.

✦   Coordinate with the internal Identity & Access Management team on escalations.

✦   Platform Optimizations:

✦   Identify and implement opportunities to improve platform performance, reliability, and maintainability.

✦   Review and optimize data extensions, automations, and sending configurations.

✦   Provide recommendations for long-term platform health.

✦   Ticket Management:

✦   Actively monitor and respond to inbound requests for SFMC support submitted via the Slack support channel.

✦   Triage, prioritize, and resolve SFMC-related tickets in a timely manner.

✦   Maintain clear communication with requestors throughout the ticket lifecycle.

✦   Escalate complex issues appropriately and document resolution steps.

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Job Requirements:

✦   5+ years of hands-on experience with client Marketing Cloud.

✦   Strong proficiency in SFMC core features: Email Studio, Journey Builder, Automation Studio, Contact Builder, and Data Extensions.

✦   Experience with platform integrations (REST/SOAP APIs, Marketing Cloud Connect, etc.).

✦   Familiarity with OKTA or similar SSO/identity management platforms.

✦   Solid understanding of email deliverability, data hygiene, and compliance best practices (CAN-SPAM, GDPR).

✦   Ability to work independently, manage a ticket queue, and prioritize competing demands.

✦   Strong written and verbal communication skills.

✦   Preferred: Client Marketing Cloud certification (Consultant or Developer).

✦   Experience supporting enterprise-scale SFMC implementations.

✦   Familiarity with client’s internal tooling and processes.

✦   Prior contractor or consulting experience in a fast-paced marketing technology environment.

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Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.linkedin.com/jobs/search/?currentJobId=4418297694&f_TPR=r86400&geoId=103644278&keywords=salesforce&sortBy=R&start=50

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Additional Details:

✦   Working Hours: 8am to 5pm.

✦   Contract Duration: Contract role.

✦   Compensation & Benefits: Medical, prescription, dental, vision, AD&D, life insurance, short-term disability, and 401K plan (eligibility based).