Job Responsibilities:

✦   Own and drive end-to-end solution architecture for Salesforce Service Cloud implementations.

✦   Translate business requirements into scalable technical solutions aligned with best practices.

✦   Design solutions across Service Cloud, Omni-Channel Routing, Skill-Based Routing, Automated Case Assignment, and Einstein Bots.

✦   Define integration patterns, data models, security architecture, and performance optimization strategies.

✦   Lead end-to-end Service Cloud project delivery (Design to Hypercare).

✦   Provide technical governance and ensure adherence to Salesforce best practices.

✦   Conduct architecture reviews, code reviews, and design validations.

✦   Identify and mitigate technical risks and dependencies.

✦   Work closely with stakeholders to understand business requirements and processes.

✦   Convert functional requirements into technical design documents (HLD/LLD).

✦   Provide solution options and recommendations to stakeholders.

✦   Manage and mentor development teams (Developers, QA, Analysts).

✦   Ensure clear technical handover of designs to development teams.

✦   Guide teams on implementation approach and coding standards.

✦   Conduct workshops and knowledge transfer sessions.

✦   Drive daily stand-ups, sprint reviews, and technical meetings.

✦   Report progress, risks, and dependencies to delivery leadership.

✦   Ensure alignment with delivery timelines, scope, and quality expectations.

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Job Requirements:

✦   Strong expertise in Salesforce Service Cloud, Omni-Channel Routing, Queue-Based Routing, Skill-Based Routing, Einstein Case Classification.

✦   Experience in Case Management, SLA Entitlements, Knowledge Management.

✦   Hands-on knowledge of Apex, Lightning (LWC/Aura), Flows, REST/SOAP integrations, data modeling.

✦   Salesforce Service Cloud Consultant certification (Mandatory).

✦   Salesforce System Architect / Application Architect (Preferred).

✦   Platform Developer I II.

✦   Additional certifications in Integration, AI/Einstein (Preferred).

✦   15+ years of overall IT experience.

✦   8+ years in Salesforce ecosystem.

✦   5+ years in Solution Architect role.

✦   Experience delivering end-to-end Service Cloud implementations.

✦   Strong analytical and problem-solving skills.

✦   Excellent communication and stakeholder management.

✦   Leadership and ownership mindset.

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Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.naukri.com/job-listings-esaas-salesforce-solution-architect-service-cloud-zensar-technologies-pune-15-to-20-years-200526501599?src=jobsearchDesk&sid=17793292648065940_9&xp=13&px=10