Job Responsibilities:

✦   Configure and deploy Salesforce Agentforce solutions for a global US client.

✦   Work on Service Cloud and Sales Cloud use cases including automated case routing, conversation intelligence, seller prompts, and partner success agents.

✦   Configure email-to-case and web-to-case enhancements.

✦   Enable auto-population of fields, case prioritization, and automated routing.

✦   Integrate call recording tools with Salesforce.

✦   Surface objections, pricing discussions, competitor mentions, and next steps linked to Opportunities and Accounts.

✦   Build prompts to guide sellers on Account Plan updates and next steps.

✦   Create prompts to evaluate Sales Agreement compliance (forecast vs. actuals).

✦   Develop a Partner Agent with analytics and direct portal access (SFDC + Seismic).

✦   Prepare and showcase demos (Knowledge Agent, Guided Selling, OOO agents).

✦   Document configurations and provide knowledge transfer.

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Job Requirements:

✦   Service Cloud, Sales Cloud, Email-to-Case, Web-to-Case.

✦   Hands-on experience with Agentforce prompts, conversation insights, and case routing.

✦   Experience with integrations including call recording tools, Seismic, and Partner Portal.

✦   Knowledge of Flow Builder, Apex (basic), and Lightning Web Components (good to have).

✦   Strong communication and collaboration skills.

✦   Ability to work independently in a remote offshore setup.

✦   Problem-solving mindset and attention to detail.

✦   Prior experience in automation projects (nice to have).

✦   Knowledge of Knowledge Agent or Guided Selling implementations (nice to have).

✦   Experience working with US-based clients (nice to have).

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Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.naukri.com/job-listings-esaas-sfdc-agentforce-developers-zensar-technologies-pune-3-to-5-years-210426501755?src=jobsearchDesk&sid=17768195864055711_5&xp=2&px=6