Job Responsibilities:

✦   Lead requirements gathering and documentation for Salesforce initiatives, including Customer Experience portal and Service Cloud capabilities.

✦   Act as the subject matter expert for Salesforce enhancements, configurations, and integrations.

✦   Refine and groom user stories with Salesforce-specific acceptance criteria to ensure readiness for development.

✦   Collaborate with stakeholders to define scope, priorities, and business challenges.

✦   Translate business needs into actionable technical requirements focused on Salesforce flows, automation, and reporting.

✦   Support Agile ceremonies such as sprint planning, stand-ups, and retrospectives.

✦   Maintain comprehensive documentation including user stories, process flows, data mappings, and business rules.

✦   Identify opportunities for process improvement and automation within Salesforce and related platforms.

Job Requirements:

✦   6+ years of experience as a Business Analyst or Product Analyst with extensive Salesforce experience.

✦   Proven experience implementing Salesforce Customer Experience portal and Service Cloud functionality.

✦   Strong understanding of Salesforce architecture, objects, flows, validation rules, and platform limitations.

✦   Experience with Agile methodologies and backlog refinement.

✦   Excellent communication and collaboration skills.

✦   Proficiency in tools such as JIRA, Confluence, Excel, and process mapping tools.

✦   Experience with enterprise tools like Zuora, NetSuite, or Workday is a plus.

✦   Familiarity with API integrations, data flows, or SQL is a plus.

✦   Certifications such as Salesforce Administrator, Certified Scrum Product Owner, or IIBA CBAP are preferred.

Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.linkedin.com/jobs/search/?currentJobId=4348316975&f_TPR=r86400&geoId=103644278&keywords=salesforce&sortBy=R&start=625

Additional Details:

✦   Visa sponsorship is not offered.

✦   Benefits include holidays, vacation, medical, dental, vision insurance, company-paid life insurance, and retirement savings.