Job Responsibilities:

✦   Lead requirements gathering and documentation for Salesforce initiatives, including Customer Experience portal and Service Cloud capabilities (Cases, Chats, Knowledge, etc.).

✦   Act as the subject matter expert for Salesforce enhancements, configurations, and integrations.

✦   Refine and groom user stories with Salesforce-specific acceptance criteria to ensure readiness for development.

✦   Collaborate with stakeholders to define scope, priorities, and business challenges.

✦   Translate business needs into actionable technical requirements, focusing on Salesforce flows, automation, and reporting.

✦   Support Agile ceremonies such as sprint planning, stand-ups, and retrospectives.

✦   Maintain comprehensive documentation: user stories, process flows, data mappings, and business rules—emphasizing Salesforce architecture and objects.

✦   Identify opportunities for process improvement and automation within Salesforce and related platforms.

Job Requirements:

✦   6+ years of experience as a Business Analyst or Product Analyst, with extensive hands-on Salesforce experience.

✦   Proven experience gathering requirements and successfully implementing a Salesforce Customer Experience portal and Service Cloud functionality (Cases, Chats, Knowledge).

✦   Strong understanding of Salesforce architecture, standard and custom objects, flows, validation rules, and platform limitations.

✦   Skilled in Agile methodologies and backlog refinement.

✦   Excellent communication and collaboration skills across technical and non-technical audiences.

✦   Proficiency in tools such as JIRA, Confluence, Excel, and process mapping tools such as Lucidchart and Visio.

Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.linkedin.com/jobs/search/?currentJobId=4348298160&f_TPR=r86400&geoId=103644278&keywords=salesforce&sortBy=R&start=775

Additional Details:

✦   Visa Sponsorship is not offered for this position. Applicants must be legally authorized to work in the United States or Canada. Benefits include holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.