Job Responsibilities:

✦   Spearhead the design and enhancement of customer service experiences on Salesforce, ensuring they align with client objectives.

✦   Serve as a trusted advisor to clients, providing expert guidance on Salesforce strategy, architecture, and implementation.

✦   Lead the creation of compelling business cases and value propositions for Salesforce solutions, aligning with client goals and driving ROI.

✦   Lead pre-sales activities including client presentations, solution demonstrations, and responding to RFPs, to secure new business opportunities.

✦   Leverage deep industry knowledge to provide tailored Salesforce solutions that address specific challenges and opportunities within the client’s sector.

✦   Lead the analysis and design/redesign of Customer Service processes to address bottlenecks and pain points effectively.

✦   Serve as the governance point of contact in the project, overseeing and managing stakeholder expectations, addressing and resolving issues and risks, and ensuring project success through effective governance and oversight.

✦   Lead initiatives by developing points of view, creating reusable assets in the customer service space, analyzing industry research and market trends, and introducing innovative solutions.

✦   Mentor and guide the team, ensuring high-quality deliverables and successful project outcomes.

Job Requirements:

✦   Proven track record in consulting roles, with strong skills in client management, strategic planning, and solution delivery.

✦   Extensive experience in one or more industries, with the ability to translate industry needs into Salesforce solutions.

✦   Proven ability to develop strong business cases and value propositions for Salesforce solutions.

✦   Strong background in pre-sales, including the ability to craft and present compelling value propositions.

✦   Demonstrate expertise in managing stakeholder expectations and actively resolving issues and risks, serving as the governance point of contact to ensure project success.

✦   Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations, and functional needs.

✦   Minimum 5 years of experience working on Salesforce CRM platform (Nice to have exposure to SAP CRM/ Microsoft Dynamics 365).

✦   Exceptional communication, problem-solving, and leadership abilities required.

✦   Must have worked on proposals and contributed to business development work.

✦   Certification in one or more of the Salesforce solution areas: Service Cloud, Sales Cloud, Marketing Cloud, Field Service Lightning, CRM Analytics, etc.

✦   At least delivered 1-2 CRM transformation programs and MBA is preferred.

Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.naukri.com/job-listings-gn-song-service-salesforce-platform-utilities-sr-manager-accenture-solutions-pvt-ltd-bengaluru-2-to-7-years-070426933659?src=jobsearchDesk&sid=17756326518493768&xp=4&px=1