Job Responsibilities:

✦   Gather and document business requirements.

✦   Lead stakeholder discussions and discovery sessions.

✦   Create user stories and acceptance criteria.

✦   Develop business process documentation and workflows.

✦   Recommend Salesforce best practices.

✦   Support multiple business units across sales and marketing initiatives.

✦   Help simplify Salesforce processes for end users with limited platform experience.

✦   Work alongside technical development teams.

✦   Build detailed workflows and process maps using tools like Visio and PowerPoint.

✦   Support Salesforce adoption and process improvement initiatives.

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Job Requirements:

✦   3–5 years of Salesforce Business Analyst experience.

✦   Strong experience with Salesforce Sales Cloud and Service Cloud.

✦   Experience gathering requirements and creating user stories and acceptance criteria.

✦   Ability to work directly with business stakeholders.

✦   Experience building business process documentation and workflows.

✦   Experience using tools like Visio and PowerPoint for process mapping.

✦   Preferred experience in marketing-related Salesforce processes including campaigns and CRM analytics.

✦   Experience supporting dashboards, reports, and opportunity stages.

✦   Data load and data formatting experience preferred.

✦   Strong communication and stakeholder management skills.

✦   Ability to simplify Salesforce processes for non-technical users.

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Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.linkedin.com/jobs/search/?currentJobId=4416703056&f_TPR=r86400&geoId=103644278&keywords=salesforce&sortBy=R&start=50

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Additional Details:

✦   Contract role (6-month duration).

✦   Focus on business analysis only; no coding or development required.

✦   Hybrid role based in Chicago, IL.

✦   Interview process includes technical panel and stakeholder discussions.

✦   Working on 3–4 concurrent projects with 20–25 user stories each.