Job Responsibilities:

✦   Support Salesforce declarative development, including custom fields, custom objects, flows, validation rules, complex formulas, lightning record pages, custom objects and custom record types.

✦   Coordinate Salesforce processes, workflow rules, and business logic to ensure maximum productivity and efficiency.

✦   Support automation and integration requests and build solutions using Salesforce flow or other similar tools.

✦   Support marketing team in developing target audiences and campaigns for various communications priorities.

✦   Activate and deactivate internal Salesforce user accounts, including updating permissions, roles and profiles.

✦   Perform quality assurance checks and assist with deployment of new Salesforce features.

✦   Conduct testing and validation of new Salesforce features and workflows and create documentation for administrators and end users.

✦   Communicate and report on sales and service campaign results effectively to stakeholders and manage day-to-day operations of campaign and cadence automations.

✦   Understand the sources of data that feed the CRM system and monitor system performance to troubleshoot errors.

✦   Maintain internal product and feature requests and implement or coordinate enhancements to Salesforce.

✦   Develop and provide end user training and troubleshoot end user questions and issues before escalating to vendor.

✦   Responsible for the maintenance, creation and control of all personally identifiable information and protected information.

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Job Requirements:

✦   Bachelor’s degree in a relative field or equivalent work experience required.

✦   2-4 years of experience with CRM platforms (Salesforce) campaign creation, workflow, and management, and execution required, with at least 1 year of experience as a CRM administrator.

✦   Experience with Salesforce automation, familiarity with Marketo, Salesforce CPQ, and Ticketmaster Archtics required.

✦   Strong analytical and problem-solving skills.

✦   Excellent communication and interpersonal skills.

✦   Detail oriented with strong organizational and decision-making abilities.

✦   Experience in sports or entertainment industry preferred.

✦   Must be able to work a flexible schedule, including nights, weekends and holidays.

✦   Salesforce Administrator Certification preferred.

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Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.linkedin.com/jobs/search/?currentJobId=4410855540&f_TPR=r86400&geoId=103644278&keywords=salesforce&sortBy=R

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Additional Details:

✦   Must be able to work a flexible schedule, including nights, weekends and holidays.