Job Responsibilities:

✦   Lead and mentor a specialized team of support specialists and QA engineers providing global coverage for GTM business applications.

✦   Oversee the end-to-end QA lifecycle for Salesforce deployments and critical integrations, ensuring zero-defect production launches.

✦   Manage global support operations within Salesforce, optimizing ticket routing, resolution quality, and SLA compliance.

✦   Partner with global product managers and developers to translate roadmap requirements into test plans and support documentation.

✦   Drive operational efficiency by identifying recurring technical issues and implementing automated solutions or process improvements.

Job Requirements:

✦   Salesforce Administrator proficiency with deep knowledge of platform architecture and Service Cloud functionality.

✦   Experience in QA methodologies including regression testing, UAT coordination, and automated testing tools.

✦   Experience managing technical support operations and ticketing systems.

✦   Experience designing and documenting technical operational processes.

✦   Advanced verbal and written English communication skills.

Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.linkedin.com/jobs/search/?currentJobId=4399337150&f_TPR=r86400&keywords=salesforce&location=India&sortBy=R&start=75

Additional Details:

✦   Relocation support is not available.

✦   Work visa/immigration sponsorship is not available.

✦   Comprehensive health, life, and disability insurance.

✦   Commute subsidy.

✦   Employee stock ownership.

✦   Retirement/pension plans.

✦   Generous vacation and personal days.

✦   Support for new parents.

✦   Mental health and wellbeing programs.

✦   Training and development programs.