Job Responsibilities:

✦   Act as the strategic interface between business units and technical teams to align Salesforce capabilities with business goals.

✦   Support implementation and optimization of Salesforce Financial Services Cloud and Service Cloud.

✦   Design scalable solutions for customer onboarding, relationship management, and service automation using Salesforce capabilities such as Data Cloud and Agentforce.

✦   Integrate Salesforce with core systems, third-party applications, and telephony platforms including CTI and IVR.

✦   Develop and manage customer journeys, case workflows, and omni-channel service strategies.

✦   Ensure compliance with financial regulations and data privacy standards.

✦   Conduct stakeholder workshops, training sessions, and platform demonstrations to drive adoption.

✦   Stay updated with Salesforce releases, especially FSC, Service Cloud, and AI-driven enhancements.

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Job Requirements:

✦   8-12 years of hands-on experience in Salesforce with strong exposure to Financial Services Cloud and Service Cloud.

✦   Salesforce certifications such as Financial Services Cloud Consultant, Service Cloud Consultant, or Solution Design certification preferred.

✦   Strong ability to translate financial business processes into technical solutions.

✦   Strong understanding of financial products, customer lifecycle management, and regulatory compliance.

✦   Proficiency in Apex, Flow, Lightning Web Components (LWC), and data modeling.

✦   Excellent communication, stakeholder management, and problem-solving skills.

✦   Good knowledge of contact center technologies such as CTI integration, case routing, and service analytics is preferred.

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Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.naukri.com/job-listings-module-lead-salesforce-happiest-minds-technologies-pvt-ltd-bengaluru-12-to-17-years-200426504376?src=jobsearchDesk&sid=1776733195102261_1&xp=19&px=2