Job Responsibilities:

✦   Act as the strategic interface between business units and technical teams to align Salesforce capabilities with programs and business goals.

✦   Support implementation and optimization of Salesforce Financial Services Cloud and Service Cloud.

✦   Design scalable solutions for customer onboarding, relationship management, and service automation.

✦   Integrate Salesforce with core systems, data platforms, third-party apps, and telephony platforms.

✦   Develop and manage customer journeys, case workflows, and omni-channel service strategies.

✦   Ensure compliance with financial regulations and data privacy standards.

✦   Conduct stakeholder workshops, training sessions, and platform demos.

✦   Stay updated with Salesforce releases and AI-driven service enhancements.

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Job Requirements:

✦   8-12 years of hands-on experience in Salesforce with strong exposure to Financial Services Cloud and Service Cloud.

✦   Salesforce certifications such as Financial Services Cloud Consultant, Service Cloud Consultant, or Solution Design.

✦   Proven ability to translate financial business processes into technical solutions.

✦   Strong understanding of financial products, customer lifecycle management, and regulatory compliance.

✦   Proficiency in Apex, Flow, LWC, and Data Modelling.

✦   Excellent communication, stakeholder management, and problem-solving skills.

✦   Knowledge of contact center technologies including CTI integration, case routing, and service analytics is preferred.

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Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.naukri.com/job-listings-module-lead-salesforce-happiest-minds-technologies-bengaluru-5-to-8-years-170426027220?src=jobsearchDesk&sid=17764737861676273&xp=20&px=1