Job Responsibilities:

✦   Design Salesforce solutions, create and refine complex data models, and automate business processes.

✦   Act as liaison between customers, vendors, and development teams, translating technical requirements into executable plans.

✦   Perform fit-gap analysis between Salesforce functionality and customer requirements.

✦   Develop and validate user stories and process flows to support Salesforce solution design.

✦   Participate in customer-facing meetings, facilitate discussions, and provide technical guidance.

✦   Break down roadmaps into epics and user stories and prioritize backlog with stakeholders.

✦   Capture high-quality notes and incorporate feedback into iterative deliverables.

✦   Prepare technical reports, presentations, and documentation for leadership.

✦   Mentor other Business Analysts and contribute to continuous improvement initiatives.

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Job Requirements:

✦   6+ years of experience with business processes and re-engineering.

✦   5+ years of experience capturing requirements and writing in Gherkin method.

✦   3+ years of experience writing user stories in Agile environments.

✦   In-depth understanding of Salesforce including Service Cloud, Experience Cloud, LWC, Aura, and Tableau CRM.

✦   Hands-on experience with JIRA, Confluence, SharePoint.

✦   Proficiency in MS Office (Word, Excel, PowerPoint).

✦   Experience working in Scrum or SAFe Agile environments.

✦   Superior oral and written communication skills.

✦   Ability to obtain Public Trust clearance.

✦   Salesforce certification preferred (Business Analyst, Administrator, or Experience Cloud Consultant).

✦   SAFe certification preferred (Product Owner or SAFe Agilist).

✦   Experience with healthcare policy or large-scale enterprise programs preferred.

✦   Data analysis and modeling experience within Salesforce or CRM platforms.

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Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.linkedin.com/jobs/search/?currentJobId=4419300727&f_TPR=r86400&geoId=103644278&keywords=salesforce&sortBy=R&start=175

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Additional Details:

✦   US-based remote role.

✦   Compensation includes salary range $120,000 – $130,000 per year.

✦   Full benefits include medical, dental, vision, 401(k), paid time off, and federal holidays.

✦   Requires ability to obtain Public Trust clearance.

✦   Posting opens 1/1/2026 with applications accepted for at least 30 days.