Job Responsibilities:

✦   Troubleshoot and resolve advanced technical issues related to Salesforce applications, including complex configurations.

✦   Analyze and diagnose root causes for issues escalated from Level 1 and Level 2 support teams, implementing long-term solutions to prevent recurrence.

✦   Handle system configurations, upgrades, and patches to ensure seamless operations.

✦   Manage integrations between Expensify, Salesforce, and other third-party systems, resolving related technical challenges.

✦   Act as the subject matter expert for Salesforce, providing deep technical expertise and guidance for problem resolution.

✦   Collaborate with development, infrastructure, and database teams to address system issues, integrations, and configurations.

✦   Implement system enhancements, upgrades, patches, and fixes based on vendor guidelines, ensuring minimal disruption to business operations.

✦   Maintain and improve security configurations within Salesforce, ensuring compliance with security protocols and best practices.

✦   Conduct root cause analysis on critical incidents, developing preventive measures and optimizing system stability.

✦   Assist in data migration tasks and troubleshoot issues related to data integrity, reports, and queries.

✦   Provide guidance to Level 1 and Level 2 support teams for improved issue resolution efficiency.

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Job Requirements:

✦   4+ years of experience in Level 2 or Level 3 technical support, with a strong focus on Salesforce.

✦   Proficient in Salesforce administration, including customizations, automation, and integrations.

✦   Experience with Spring Boot–based microservices integrated with Salesforce, deployed across AWS and GCP environments.

✦   Experience with CI/CD processes and hands-on knowledge of Java, HTML, CSS, SQL, and APEX.

✦   Strong expertise in API integrations and troubleshooting synchronization issues between Salesforce and other enterprise applications.

✦   In-depth understanding of system security, user roles, permissions, and compliance within Salesforce environments.

✦   Familiarity with scripting and automation tools to enhance system performance and efficiency.

✦   Good to have experience in developing AI based solutions.

✦   Excellent problem-solving skills with the ability to analyze and resolve complex issues.

✦   Strong communication skills to interact effectively with technical teams and business users.

✦   Ability to work independently and as part of a team in a fast-paced environment.

✦   Strong documentation skills to ensure knowledge sharing and process standardization.

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Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.linkedin.com/jobs/search/?currentJobId=4399568340&f_TPR=r86400&keywords=salesforce&location=India&sortBy=R&start=75