Job Responsibilities:

✦   Provide day-to-day Salesforce support, responding to user inquiries and troubleshooting issues.

✦   Manage and resolve system bugs, backlog items, and enhancement requests related to Salesforce and grants management system.

✦   Support Account Engagement (Pardot) functionality, including marketing and account-side workflows.

✦   Assist with system improvements and automation, including workflows and process optimization.

✦   Maintain and update Salesforce data ensuring accuracy and consistency.

✦   Track and manage tickets using helpdesk tools (e.g., Jira, SolarWinds).

✦   Collaborate with internal teams to support system improvements and integrations.

✦   Support ongoing system integration efforts and streamline processes across platforms.

✦   Participate in documentation, reporting, and continuous improvement initiatives.

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Job Requirements:

✦   2–3+ years of Salesforce experience required.

✦   Minimum 1 year of experience with Salesforce Account Engagement (Pardot).

✦   Experience troubleshooting user issues in high-volume environments.

✦   Strong understanding of Salesforce automation (flows, workflows).

✦   Experience with data cleanup, reporting, and system maintenance.

✦   Familiarity with helpdesk/ticketing tools such as Jira or SolarWinds.

✦   Experience with project management tools such as Asana.

✦   Salesforce Administrator certification or current admin role preferred.

✦   Strong attention to detail and ability to manage multiple priorities.

✦   Effective communication and customer-service mindset.

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Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.linkedin.com/jobs/search/?currentJobId=4423962541&f_TPR=r86400&geoId=103644278&keywords=salesforce&sortBy=R

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Additional Details:

✦   Contract duration: 1-year contract starting early July.

✦   Full-time: 8-hour shift.

✦   Fully remote (U.S. only, excluding Hawaii).

✦   Benefits include medical, dental, vision, life insurance, short-term disability, EAP program, commuter benefits, and 401K plan.

✦   Paid leave may include Paid Sick Leave, holiday pay, and other legally required paid leave.