Job Responsibilities:

✦   Serve as the primary Salesforce administrator for GCX use cases, owning configuration, optimization, and day-to-day platform support.

✦   Administer and enhance Salesforce Experience Cloud (Communities) portals for external customers and partners.

✦   Configure and maintain Certinia (FinancialForce) modules supporting project, resource, and PSA workflows.

✦   Own and optimize Service Cloud including case management, routing logic, escalation rules, SLA milestones, and Knowledge management.

✦   Manage Salesforce integrations with third-party tools such as CS tools, Pendo, Jira, and telephony/CTI systems.

✦   Implement declarative automation using Flow, approval processes, assignment rules, and validation rules.

✦   Design dashboards and reports for leadership visibility into customer health, case trends, and operational metrics.

✦   Manage user administration including roles, profiles, permission sets, groups, and sharing rules.

✦   Translate business requirements into scalable Salesforce solutions in collaboration with stakeholders.

✦   Own GCX Salesforce roadmap including automation and process improvements.

✦   Coordinate with enterprise Salesforce team for governance, security, sandboxing, and release management.

✦   Maintain documentation, training materials, and change communications.

✦   Monitor and improve data quality using validation and deduplication rules.

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Job Requirements:

✦   5+ years of hands-on Salesforce Administration experience.

✦   Strong experience with Service Cloud and Experience Cloud (Communities).

✦   Experience with Salesforce CRM, Certinia (FinancialForce), and Service Cloud required.

✦   Strong knowledge of Salesforce Flow, approval processes, validation rules, and automation tools.

✦   Experience in managing Experience Cloud portals in B2B environments.

✦   Salesforce Administrator certification required.

✦   Experience with dashboards and reporting for leadership decision-making.

✦   Familiarity with integration tools such as MuleSoft or Boomi preferred.

✦   Understanding of SQL, SOQL, and Data Loader for data management.

✦   Basic understanding of Apex, Visualforce, or LWC preferred.

✦   Experience with DevOps tools like Copado or Gearset preferred.

✦   Strong stakeholder management and requirements gathering skills.

✦   Experience in SaaS, fintech, or order-to-cash environments preferred.

✦   Knowledge of AI tools like Einstein or Agentforce is a plus.

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Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.linkedin.com/jobs/search/?currentJobId=4403487453&f_TPR=r86400&keywords=salesforce&location=India&sortBy=R&start=300

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Additional Details:

✦   Role focuses on Salesforce ownership for Customer Experience (GCX) organization.

✦   Requires working across Service Cloud, Experience Cloud, and Certinia PSA.

✦   Hybrid enterprise environment with strong focus on governance and cross-team collaboration.

✦   Involves coordination with enterprise Salesforce administration and DevOps processes.