Job Responsibilities:

✦   All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups.

✦   Create and edit reports and dashboards based on user requirements.

✦   Manage custom report types.

✦   Manage support queue with adherence to established SLAs.

✦   Assist and train users on navigating and using our Salesforce environment.

✦   Create training documentation and maintain a library of resources for users to reference.

✦   Salesforce configuration changes, including custom objects, fields, page layouts, record types, reports, and dashboards.

✦   Manage end-user cases, case queues and case escalations within the RPM Salesforce org.

✦   Support new and existing projects as directed by the Salesforce Administrator and Developers.

✦   Using Case Queue and other ticketing systems, monitor recurring requests and identify training opportunities.

✦   Assist Tableau users with requests regarding permissions, data validation, and other tasks.

✦   Enjoy being part of a dynamic team that participates in many high-profile projects.

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Job Requirements:

✦   Salesforce Administrator Certification.

✦   1+ year of Salesforce Administrator experience.

✦   Must have strong active listening skills.

✦   Analytical and problem-solving skills.

✦   Must have strong attention to detail when communicating with end users (verbal and written).

✦   Strong attention to data quality and accuracy.

✦   Proactive attitude towards platform enhancements.

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Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.linkedin.com/jobs/search/?currentJobId=4426005349&f_TPR=r86400&geoId=103644278&keywords=salesforce&sortBy=R&start=25

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Additional Details:

✦   This is a remote role to work within Central Time zone work hours.

✦   Comprehensive healthcare coverage available for all full-time, regular associates.

✦   Employer-paid employee assistance, mental health, and wellness programs.

✦   401(k) with robust company match.

✦   Opportunities for professional development, career growth, and role-based learning plans.

✦   Paid time off plus floating holidays and volunteer days.