Job Responsibilities:

✦   Design and ship Agentforce agents end-to-end: Topics, Actions, Instructions, Prompt Templates, and the Apex that backs them.

✦   Configure Data Cloud grounding (DMOs, Data Graphs, retrieval patterns) so agents respond with real customer context instead of hallucinations.

✦   Implement Agentforce Voice deployments including CTI integration, real-time transcription, intent detection, call summarization, and escalation routing.

✦   Build the Service Cloud foundation including Case Management, Omni-Channel routing, Knowledge, Entitlements, and SLA Milestones.

✦   Design escalation logic between autonomous handling and human agents based on business rules.

✦   Own Apex, LWC, and integration code connecting Salesforce with external systems.

✦   Lead technical discovery, scope engagements, and translate business goals into agent designs.

✦   Run evaluation and quality review for agent responses before production deployment.

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Job Requirements:

✦   5+ years hands-on Salesforce development experience with Apex, LWC, and Flow delivery.

✦   Experience delivering at least one production Agentforce implementation.

✦   Strong Service Cloud background including Case Management, Omni-Channel, Knowledge, and agent console configuration.

✦   Salesforce Certified Agentforce Specialist.

✦   Salesforce Certified Platform Developer I.

✦   Client-facing consulting experience.

✦   Preferred experience with Agentforce Voice deployments, contact center integrations, real-time transcription, and intelligent routing.

✦   Experience with Service Cloud Voice using Amazon Connect or Genesys Cloud CX.

✦   Additional certifications such as Salesforce Certified AI Specialist, Service Cloud Consultant, or Platform Developer II preferred.

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Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.linkedin.com/jobs/search/?currentJobId=4402158035&f_TPR=r86400&geoId=103644278&keywords=salesforce&sortBy=R