Job Responsibilities:

✦   Provide Level 1 support for Salesforce users across Sales Cloud, Service Cloud, and related modules.

✦   Act as the first point of contact for Salesforce-related issues and service requests.

✦   Log, track, and resolve incidents using ticketing tools (ServiceNow, Jira, Freshservice, etc.).

✦   Prioritize tickets based on business impact and SLA.

✦   Escalate complex issues to L2/L3 teams with proper documentation.

✦   Troubleshoot issues related to user access and permissions, profiles, roles, permission sets, page layouts, record types, fields, validation rules, and basic workflows.

✦   Create and manage users, roles, profiles, licenses, password resets, and access requests.

✦   Support onboarding and offboarding activities.

✦   Assist users with standard reports and dashboards.

✦   Support basic data loads and exports using Data Loader under supervision.

✦   Ensure data quality and integrity.

✦   Maintain SOPs, user guides, and troubleshooting documentation.

✦   Create and update knowledge articles for recurring issues.

✦   Collaborate with business users, admins, and developers.

✦   Provide timely updates on ticket status and resolution.

✦   Participate in shift handovers and daily support calls.

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Job Requirements:

✦   Basic understanding of Salesforce platform architecture.

✦   Knowledge of objects, fields, relationships, profiles, roles, permission sets, page layouts, and record types.

✦   Familiarity with Salesforce Sales Cloud and Service Cloud.

✦   Basic SOQL knowledge (good to have).

✦   Experience with ITSM/ticketing tools.

✦   Understanding of ITIL concepts (Incident, Problem, Change Management).

✦   General Insurance domain knowledge.

✦   Strong communication and problem-solving skills.

✦   Customer-focused mindset.

✦   Ability to work in shifts if required.

✦   Good documentation skills.

✦   Exposure to Salesforce Lightning Experience (nice to have).

✦   Basic understanding of workflows, flows, and approval processes (nice to have).

✦   Experience in support or helpdesk roles (nice to have).

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Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.naukri.com/job-listings-hiring-salesforce-application-support-engineers-mumbai-inadev-mumbai-navi-mumbai-mumbai-all-areas-1-to-4-years-140426017440?src=jobsearchDesk&sid=17762179065304627_2&xp=2&px=3

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Additional Details:

✦   Working Days: Monday to Saturday (6 days per week).