Job Responsibilities:

✦   Work with Business Applications Leadership to identify needed system changes and partner on adoption and change management.

✦   Manage new releases of Salesforce and efficiently roll out new features.

✦   Demonstration of a disciplined change control process.

✦   Lead the design of end-to-end Salesforce architectures across Sales, Service, Experience Cloud and integrated systems.

✦   Knowledge and understanding of all integrations that exist within your tool set and how changes, enhancements and new functionality adds mesh with and possibly affect the AWN application ecosystem.

✦   Translate complex business needs into scalable, secure, high performing technical solutions.

✦   Define integration patterns, data models, and system interactions following Salesforce best practices.

✦   Responsible for configuration, design, functionality, and end-user support of the Salesforce application platform.

✦   Identify production risks and areas for improvement; prioritizes, designs and facilitates successful implementation and adoption of new processes.

✦   Responsible for maintaining system security and integrity.

✦   Create and manage necessary documentation regarding Salesforce tool management.

✦   Troubleshoot all outages and produce root cause analysis reports as needed.

✦   Lead install of new Managed Packages, enhancements and tools within Salesforce environment and assist with release prep communication and documentation review.

✦   Review and guide solution designs, configuration, and code for quality and performance.

✦   Provide technical leadership and mentorship to developers, admins, and project teams.

✦   Establish development standards, DevOps practices, and CI/CD pipelines.

✦   Define and enforce Salesforce governance, security, and data management standards.

✦   Oversee environment strategy, release management, and platform lifecycle processes.

✦   Ensure alignment with enterprise architecture and IT standards.

✦   Communicate complex technical concepts in ways that resonate with both technical and non-technical audiences.

✦   Stay current with Salesforce releases and emerging capabilities.

✦   Recommend and drive enhancements that improve platform performance and business outcomes.

✦   Identify risks, anticipate challenges, and develop mitigation strategies.

Job Requirements:

✦   7+ years of hands-on experience with Salesforce architecture, development, and design.

✦   In-depth knowledge of the standard capabilities of Salesforce.

✦   Expertise with Apex, Lightning Web Components, Flows, APIs, and system integration patterns.

✦   Strong knowledge of Salesforce security models, data modeling, and governor limits.

✦   Experience designing solutions across Sales, Service, and/or Experience Cloud.

✦   Aptitude for eliciting user requirements and developing both process and technical solutions.

✦   Experience developing and using Agentforce functionality.

✦   Background with DevOps tools.

✦   Salesforce certifications such as Technical Architect, Application Architect, or System Architect.

✦   Experience with enterprise architecture frameworks or modernization initiatives.

✦   Prior work in Agile/Scrum environments.

✦   Willingness to continue growing through experience and/or study and certification.

✦   Detail oriented and self-starter with strong written and interpersonal skills.

✦   Collaborative and consultative abilities to work with non-technical end users.

✦   Ability to work independently, as well as part of a team.

✦   Proven knowledge of the Lead to Book Sales lifecycle within a SaaS company.

✦   Team player with a positive “can-do” attitude.

✦   Working knowledge of SOX compliance and tracking.

✦   Minimum expectation of a bachelor’s degree OR equivalent education/experience.

Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.linkedin.com/jobs/search/?currentJobId=4385604589&f_TPR=r86400&keywords=salesforce&location=India&sortBy=R&start=250

Additional Details:

✦   Typically 10% or less of business travel.

✦   Expectation of being on camera during all internal calls (Zoom, Slack, etc.).

✦   Flexible annual leave, paid holidays and volunteer days.

✦   Training and career development programs.

✦   Comprehensive private benefits plan including medical insurance for you and your family, life insurance (3x compensation), and personal accident insurance.

✦   Fertility support and paid parental leave.