Job Responsibilities:

✦   Design IT solutions to improve efficiency and KPIs of customer support and marketing operations.

✦   Ensure solutions are scalable, secure, and aligned with business objectives.

✦   Work with customer CIO and teams to understand requirements and translate them into clear specifications.

✦   Communicate project plans and status updates with stakeholders.

✦   Collaborate with internal business teams and IT development teams to ensure effective solution design and delivery.

✦   Provide technical leadership and guidance to project teams.

✦   Mentor and support team members.

✦   Stay updated with Salesforce Agentforce features and best practices.

✦   Identify opportunities for continuous improvement and optimization of Salesforce solutions.

Job Requirements:

✦   10+ years of IT architecture experience with strong focus on Salesforce.

✦   Deep knowledge of Salesforce Sales Cloud, Service Cloud, Marketing Cloud, and Lightning.

✦   Experience in Salesforce integration and customization.

✦   Knowledge of Agentforce and Data Cloud preferred.

✦   Experience with Adobe marketing tools (e.g., Workfront) and Microsoft Azure is a plus.

✦   Mandatory experience in customer support operations and CPG industry.

✦   Strong analytical and problem-solving skills.

✦   Excellent communication skills.

✦   Fluency in English (written and spoken).

Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.naukri.com/job-listings-salesforce-architect-lead-capgemini-technology-services-india-limited-bengaluru-10-to-15-years-100426913605?src=jobsearchDesk&sid=1775891670029930_1&xp=16&px=2

Additional Details:

✦   Preferred experience in marketing operations.

✦   Exposure to Azure and Adobe tools is beneficial.