Job Responsibilities:

✦   SPOC/Escalation contact for any L2-L3 support issues pertaining to eCommerce ecosystem of applications.

✦   Support ecosystem of applications involving SFCC B2B, Salsify PIM, Umbraco CMS, Tenovos DAM, SAP ERP, Azure integration services, and Next.js UI.

✦   Coordinate with stakeholders, OEM, third-party support teams, and internal teams to address issue resolutions and permanent fixes.

✦   Guide and work with the team on day-to-day support tickets, hot fixes, RCA, SOP/Runbook/KEDB updates, and stakeholder engagement.

✦   Run daily stand-up meetings and help resolve technical blockers.

✦   Provide technical clarifications on user stories and tasks.

✦   Resolve inter-dependent technical data/content flow across ecommerce, CMS, DAM, and PIM applications.

✦   Assist in sprint/kanban planning and execution.

✦   Document configuration/code changes and functional/technical process changes.

✦   Work with architects and product owners for clarifications and feasibility.

✦   Manage incident, problem, change, transition, and release processes.

✦   Initiate and run triage calls for major incidents.

✦   Track and monitor SLAs, generate reports, and publish metrics.

✦   Support, maintain, and improve Salesforce applications.

✦   Maintain integrations across eCommerce ecosystem applications.

✦   Collaborate with stakeholders and developers to improve systems.

✦   Ensure compliance with security and development standards of Salesforce.

Job Requirements:

✦   Any Graduate.

✦   7+ years of experience with Salesforce Commerce Cloud configuration/flows.

✦   Experience with Umbraco CMS, Salsify PIM, Tenovos DAM, SAP ERP, Payment services, Tax services, and WMS/3PL.

✦   Experience leading a team of 5-10 members.

✦   Experience with ServiceNow, JIRA, and sprint delivery metrics.

✦   Experience in shift planning and execution.

✦   Experience with GitHub and knowledge of CI/CD.

✦   Experience with continuous integration, unit testing, static analysis, and automated integration tests.

✦   Understanding of Scrum/Kanban and agile principles.

✦   Excellent communication and collaboration skills.

✦   Experience in applying hot fixes, continuous integration, unit testing, and deployment into live environments.

Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.naukri.com/job-listings-salesforce-b2b-support-lead-gspann-hyderabad-gurugram-12-to-20-years-130426002412?src=jobsearchDesk&sid=17760664910335757_7&xp=16&px=2