Job Responsibilities:

✦   Collaborate with business stakeholders to understand requirements for Salesforce and Einstein Chatbot implementations.

✦   Conduct workshops and interviews to gather and analyze business needs.

✦   Leverage in-depth knowledge of Salesforce to configure the platform based on business requirements.

✦   Customize Salesforce objects, fields, page layouts, workflows, and approval processes.

✦   Design, develop, and implement Einstein Chatbots to enhance customer engagement and support.

✦   Utilize NLP and AI capabilities of Einstein to optimize chatbot interactions.

✦   Analyze existing data and develop strategies for data migration and integration with Einstein Chatbot.

✦   Ensure seamless data flow between Salesforce and Einstein Chatbot components.

✦   Develop and deliver training sessions for end-users on Salesforce functionalities, including the Einstein Chatbot.

✦   Provide ongoing support and troubleshooting for Salesforce and Chatbot users.

✦   Create and maintain detailed documentation of business processes, requirements, and system configurations for both Salesforce and Einstein Chatbot.

✦   Generate reports and dashboards to monitor key performance indicators.

✦   Work closely with QA teams to ensure that Salesforce and Einstein Chatbot solutions meet business requirements and adhere to best practices.

✦   Conduct testing and validation of Salesforce and Chatbot functionalities.

✦   Facilitate change management processes related to Salesforce and Chatbot updates and enhancements.

✦   Communicate changes to end-users and provide necessary training and documentation.

✦   Work closely with Salesforce Administrators, Developers, and other stakeholders to ensure a seamless integration of Salesforce and Einstein Chatbot solutions.

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Job Requirements:

✦   Required field’s data is missing – Job Requirements

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Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.naukri.com/job-listings-salesforce-ba-einstein-chatbot-pradeepit-global-consulting-pvt-ltd-bengaluru-5-to-7-years-160426932843?src=jobsearchDesk&sid=17763887343089894_3&xp=11&px=4