Job Responsibilities:

✦   Analyze and troubleshoot Salesforce production issues, including data, automation, permissions, and integrations.

✦   Perform incident triage, root-cause analysis, and solution validation.

✦   Gather and translate business requirements into user stories and functional specifications.

✦   Support UAT, testing, documentation, and enhancement backlog management.

✦   Collaborate with developers, admins, and stakeholders to deliver scalable solutions.

✦   Ensure compliance with governance, release management, and audit standards.

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Job Requirements:

✦   4+ years of Salesforce Business Analyst or Functional Analyst experience.

✦   Strong knowledge of Salesforce core functionality (Sales Cloud, Service Cloud, or custom apps).

✦   Experience with Flow, validation rules, and ticket-based support environments.

✦   Strong analytical, documentation, and communication skills.

✦   Bachelor’s degree or equivalent experience.

✦   U.S. Citizenship required.

✦   Ability to obtain and maintain Secret Security Clearance.

✦   Must be able to work on-site in San Antonio, TX.

✦   Salesforce BA/Admin certifications.

✦   Experience with Agile/Hybrid-Agile methodologies.

✦   Knowledge of Salesforce integrations and issue analysis.

✦   Experience supporting public sector or regulated environments.

✦   Prior experience with government or compliance-driven programs.

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Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.linkedin.com/jobs/search/?currentJobId=4417888558&f_TPR=r86400&geoId=103644278&keywords=salesforce&sortBy=R&start=125

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Additional Details:

✦   Medical insurance.

✦   Vision insurance.

✦   401(k).