Job Responsibilities:

✦   Gather and document business requirements using Gherkin methodology.

✦   Write and manage user stories and acceptance criteria.

✦   Collaborate with stakeholders to define and improve business processes.

✦   Translate business needs into functional Salesforce solutions.

✦   Support implementations across Service Cloud and Experience Cloud.

✦   Work closely with developers and QA teams during solution delivery.

✦   Participate in Agile ceremonies including sprint planning and backlog grooming.

✦   Maintain documentation in JIRA, Confluence, and SharePoint.

✦   Support process re-engineering and optimization initiatives.

✦   Ensure alignment between business requirements and technical solutions.

✦   Support testing, validation, and deployment activities.

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Job Requirements:

✦   Bachelor’s degree or higher required.

✦   6+ years of business analysis experience.

✦   5+ years of experience writing requirements using Gherkin methodology.

✦   3+ years of experience writing user stories.

✦   Strong experience with Salesforce Service Cloud and Experience Cloud.

✦   Functional understanding of LWC and Aura.

✦   Experience with Tableau CRM.

✦   Experience using JIRA, Confluence, and SharePoint.

✦   Strong analytical, documentation, and communication skills.

✦   Experience working in Agile environments.

✦   Ability to support EST working hours.

✦   Ability to obtain Public Trust clearance.

✦   Required Salesforce certification (Administrator, Business Analyst, or Experience Cloud Consultant).

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Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.linkedin.com/jobs/search/?currentJobId=4418262737&f_TPR=r86400&geoId=103644278&keywords=salesforce&sortBy=R&start=75

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Additional Details:

✦   Remote role restricted to EST working hours only.

✦   Contract duration: 6+ months.

✦   Clearance requirement: Public Trust eligibility required.

✦   Compensation: $60/hr W-2.

✦   Must have at least one active Salesforce certification.