Job Responsibilities:

✦   Serve as a liaison between business stakeholders and IT organization.

✦   Collect, analyze, develop, document, and communicate business requirements.

✦   Conduct data gathering and analysis to understand business strategy requirements.

✦   Translate business needs into functional specifications for Salesforce Service Cloud.

✦   Lead design, configuration, and implementation of Salesforce Service Cloud solutions.

✦   Implement CRM features such as case management, knowledge base, service contracts, and entitlements.

✦   Assist in project planning including scope, objectives, timelines, and resource allocation.

✦   Monitor project progress and provide updates to stakeholders.

✦   Develop and execute test plans and user acceptance testing.

✦   Create and execute test cases and validate results.

✦   Troubleshoot and resolve Salesforce application and integration issues.

✦   Develop training materials and conduct end-user training sessions.

✦   Provide ongoing user support and gather feedback for improvements.

✦   Facilitate stakeholder meetings and requirement workshops.

✦   Ensure compliance with Salesforce best practices and regulatory requirements.

Job Requirements:

✦   Bachelor’s degree in Computer Science, Information Systems, Business, or related field, or equivalent experience.

✦   3–5 years of relevant technical or business experience.

✦   3–5 years of Salesforce CRM configuration or development experience.

✦   Strong understanding of Salesforce Service Cloud features.

✦   Experience with requirement gathering and business process analysis.

✦   Knowledge of IIBA principles and business analysis practices.

✦   Experience with Salesforce tools such as Flow, Process Builder, and Lightning.

✦   Familiarity with data migration, integration, and reporting.

✦   Strong analytical and problem-solving skills.

✦   Excellent verbal and written communication skills.

✦   Ability to manage priorities and stakeholder expectations.

✦   Preferred certifications: Salesforce Admin Certification, Certified Business Analysis Professional (CBAP), ITIL/ITSM, Lean Six Sigma.

Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.linkedin.com/jobs/search/?currentJobId=4378198219&f_TPR=r86400&keywords=salesforce&location=India&sortBy=R&start=325

Additional Details:

✦   Role involves strong collaboration between business and IT teams.

✦   Focus on Salesforce Service Cloud implementation and optimization.

✦   Involves requirement gathering, testing, training, and stakeholder management.

✦   Preferred certifications include Salesforce Admin and Business Analyst certifications.