Job Responsibilities:

✦   Collaborate with business stakeholders to gather, analyse, and document requirements across Sales and Service functions.

✦   Translate business needs into clear functional specifications, user stories, and acceptance criteria.

✦   Act as a liaison between business teams and technical teams to ensure alignment and successful delivery.

✦   Design scalable Salesforce solutions leveraging Communication Cloud, Salesforce Billing, and industry-specific capabilities.

✦   Contribute to solution architecture discussions and recommend best practices aligned with Salesforce standards.

✦   Drive use cases specific to telecom/media such as customer onboarding and KYC, product catalog and pricing, order management and provisioning, billing and customer support journeys.

✦   Understand BSS/OSS systems and integrations with Salesforce.

✦   Analyze current business processes and identify opportunities for automation and efficiency.

✦   Support digital transformation initiatives including omnichannel customer engagement.

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Job Requirements:

✦   7+ years of experience as a Business Analyst with at least 3+ years on Salesforce projects.

✦   Strong hands-on experience with Salesforce Communication Cloud / Revenue Cloud / CPQ.

✦   Proven experience in the Communications/Telecom/Media industry.

✦   Strong understanding of Lead-to-Cash / Order-to-Cash processes, customer lifecycle management, product catalog and pricing models, and billing.

✦   Familiarity with Salesforce Industry Cloud (Vlocity/Communications Cloud) is highly preferred.

✦   Experience working with integrations (APIs, middleware) and telecom systems (BSS/OSS).

✦   Excellent communication and stakeholder management skills.

✦   Strong analytical and problem-solving abilities.

✦   Ability to work in a fast-paced, cross-functional environment.

✦   Proactive mindset with focus on innovation and continuous improvement.

✦   Salesforce Certified Administrator.

✦   Salesforce Business Analyst Certification.

✦   Salesforce Communications Cloud Accreditation.

✦   Experience with CPQ (Configure, Price, Quote).

✦   Knowledge of data migration and data modeling.

✦   Exposure to AI-driven CRM capabilities.

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Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.linkedin.com/jobs/search/?currentJobId=4401055154&f_TPR=r86400&keywords=salesforce&location=India&sortBy=R&start=375