Job Responsibilities:

✦   Gather, analyze, and document business requirements from stakeholders, translating them into structured user stories and Gherkin-format documentation.

✦   Act as the liaison between customers, vendors, and development teams to ensure alignment on business needs and technical solutions.

✦   Perform fit-gap analysis between Salesforce capabilities and client requirements to support solution design decisions.

✦   Break down project roadmaps into epics and user stories, supporting Agile/Scrum execution and backlog prioritization.

✦   Collaborate with cross-functional teams to design, validate, and implement Salesforce-based solutions aligned with business objectives.

✦   Participate in client-facing discussions as a subject matter expert to support implementation and provide technical guidance.

✦   Develop system documentation, process flows, and reporting requirements to support solution delivery and performance monitoring.

✦   Analyze existing business processes and recommend improvements to enhance efficiency and system effectiveness.

✦   Support testing, validation, and confirmation of requirements with stakeholders to ensure successful delivery outcomes.

✦   Contribute to data analysis, reporting, and system performance evaluation to support continuous improvement.

✦   Mentor or support junior analysts as needed while fostering strong collaboration across teams.

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Job Requirements:

✦   Bachelor’s degree or equivalent experience with 5+ years in business analysis, systems analysis, or related roles.

✦   Strong experience in business process analysis, reengineering, and requirements gathering using structured methodologies such as Gherkin.

✦   3+ years of experience writing user stories and working within Agile/Scrum or SAFe environments.

✦   Strong understanding of Salesforce ecosystems, including Service Cloud, Experience Cloud, LWC, Aura, and Tableau CRM.

✦   Experience using tools such as JIRA, Confluence, SharePoint, and Microsoft Office Suite.

✦   Ability to design reports, analyze data, and translate findings into actionable business insights.

✦   Strong communication skills with the ability to explain complex technical concepts to both technical and non-technical stakeholders.

✦   Proven ability to manage multiple priorities across projects and collaborate with diverse stakeholders.

✦   Salesforce certification preferred (Administrator, Business Analyst, or Experience Cloud Consultant).

✦   Experience in healthcare, CMS environments, or federal programs is highly desirable.

✦   Strong analytical, organizational, and problem-solving skills with attention to detail and independent working capability.

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Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.linkedin.com/jobs/search/?currentJobId=4402111491&f_TPR=r86400&geoId=103644278&keywords=salesforce&sortBy=R&start=550

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Additional Details:

✦   Position posted by Jobgether on behalf of a partner company

✦   Focus on public sector healthcare initiatives

✦   Agile/Scrum environment

✦   Benefits include healthcare coverage, 401(k), paid time off, parental leave, disability coverage, and professional development opportunities