Job Responsibilities:

✦   Act as the primary SME for Service Cloud and drive the roadmap for customer service and operational excellence.

✦   Facilitate workshops with stakeholders to convert business needs into user stories and process flows.

✦   Configure Salesforce Service Cloud including Flows, Validation Rules, and Lightning components.

✦   Oversee user architecture, security profiles, and compliance standards.

✦   Design executive dashboards for business intelligence and decision-making.

✦   Manage UAT and coordinate end-to-end release lifecycle with developers.

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Job Requirements:

✦   3+ years of Salesforce Business Analysis experience.

✦   1+ year of Service Cloud experience including Omni-Channel and Case Management.

✦   Strong experience with Salesforce Flows and data tools (Data Loader/APIs).

✦   Experience working in Agile environments using Jira or DevOps tools.

✦   Bachelor’s degree in a technical or business discipline.

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Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.linkedin.com/jobs/search/?currentJobId=4401468875&f_TPR=r86400&geoId=103644278&keywords=salesforce&sortBy=R&start=775

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Additional Details:

✦   Hybrid work model (3 days on-site in Irvine, CA).

✦   Up to 20% travel required for enterprise projects.

✦   Relocation assistance available.

✦   Compensation includes profit sharing and 401(k) matching.