Job Responsibilities:

✦   Gather and document business requirements from stakeholders.

✦   Translate business requirements into functional specifications for Salesforce solutions.

✦   Conduct backlog analysis and prioritization to ensure alignment with project goals.

✦   Collaborate with Salesforce Admin and developers to ensure requirements are met.

✦   Perform data readiness checks and manage data redundancy and duplication.

✦   Define knowledge categories and topics for Salesforce Knowledge.

✦   Conduct user journey preparations and user story reviews.

✦   Assist in data modeling and ensure data integrity.

✦   Develop and maintain technical documentation for business processes and requirements.

✦   Facilitate workshops and meetings with stakeholders to gather requirements and provide updates.

✦   Ensure best practices in business analysis and requirements gathering are followed.

✦   Provide support during testing and deployment phases to ensure business requirements are met.

✦   Highlight and manage risk areas in the solution proactively, committing to seeing issues through to completion.

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Job Requirements:

✦   Minimum 8 years of experience as a Business Analyst in Salesforce projects.

✦   Strong analytical and problem-solving skills.

✦   Excellent communication and stakeholder management skills.

✦   Knowledge of Salesforce Service Cloud and Experience Cloud.

✦   Familiarity with AI technologies and data management.

✦   Proven experience in translating business requirements into functional specifications.

✦   Experience with backlog analysis and prioritization.

✦   Ability to perform data readiness checks and manage data redundancy.

✦   Excellent documentation skills and attention to detail.

✦   Ability to facilitate workshops and meetings with stakeholders.

✦   Strong understanding of user journeys and user story reviews.

✦   Experience in data modelling and ensuring data integrity.

✦   Excellent leadership and management skills.

✦   Bachelors/University degree or equivalent experience.

✦   Relevant certifications in Business Analysis or Salesforce (e.g., Salesforce Certified Business Analyst) are a plus.

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Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.naukri.com/job-listings-salesforce-business-analyst-info-services-bengaluru-8-to-12-years-140526927506?src=jobsearchDesk&sid=17788077124908208_5&xp=17&px=6