Job Responsibilities:

✦   Establish and maintain relationships with business partners and the IT organization.

✦   Collaborate with stakeholders to gather and understand business requirements, translating them into functional specifications.

✦   Conduct data gathering and analysis to understand business strategy requirements.

✦   Utilize a structured requirements process to assist in identifying business priorities.

✦   Lead the design, configuration, and implementation of Salesforce Service Cloud solutions.

✦   Develop, write, and communicate business requirements and functional specifications.

✦   Implement business solutions utilizing Salesforce CRM features such as case management, knowledge base, service contracts, and entitlements.

✦   Assist in project planning, defining scope, objectives, timelines, and resource allocation.

✦   Monitor project progress and provide regular updates to stakeholders.

✦   Develop and execute test plans to validate that implemented solutions meet business requirements.

✦   Create user test cases, execute test cases, and validate test results.

✦   Troubleshoot and resolve issues related to Salesforce applications and integrations.

✦   Develop training materials and conduct training sessions for end-users.

✦   Provide ongoing support to users.

✦   Facilitate meetings and workshops to gather requirements and review project progress.

✦   Ensure Salesforce solutions comply with industry standards and best practices.

Job Requirements:

✦   Bachelor’s degree in Computer Science, Information Systems, Business, or related field, or equivalent work experience.

✦   3-5 years of relevant technical or business work experience.

✦   3-5 years of development/configuration experience in Salesforce CRM.

✦   Salesforce Admin Certification and Salesforce Certified Business Analyst preferred.

✦   Proficiency in Salesforce Service Cloud features and capabilities.

✦   Understanding of IIBA principles and practices.

✦   Familiarity with Salesforce tools like Process Builder, Flow, and Lightning.

✦   Experience with data migration, integration, and reporting.

✦   Strong analytical and problem-solving skills.

✦   Excellent verbal and written communication skills.

✦   Ability to prioritize workload and meet commitments.

✦   Good organizational skills and judgment in status communication and problem escalation.

Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.linkedin.com/jobs/search/?currentJobId=4378198219&f_TPR=r86400&keywords=salesforce&location=India&sortBy=R