Job Responsibilities:

✦   Provides end users with high degree of responsiveness and satisfaction in documenting, tracking, supporting, and resolving all Salesforce.com cases.

✦   Identifies trends, system issues, and training opportunities to proactively minimize user issues and enhance the user experience.

✦   Manages Salesforce.com licensing requests and terminations.

✦   Hosts scheduled and structured one-on-one and small-group Salesforce user training.

✦   Fields ad hoc questions from users, day-to-day.

✦   Inserts, updates, and deletes large data sets en masse with common API tools.

✦   Creates and enhances reports and dashboards for users to establish and monitor key business metrics, as well as Salesforce.com utilization, to optimize sales effectiveness.

✦   Develops and manages quality-supporting internal reports, dashboards, and processes to continuously monitor system data and its integrity.

✦   Executes Salesforce.com enhancement projects from the design phase through delivery.

✦   Creates and modifies: Flows, Approval Processes, Email Alerts, Tabs, List Views, Record Types, Page Layouts, Buttons, Links, Actions, Custom Fields, Validation Rules, User Roles, and User Profiles.

✦   Conducts proactive data analysis, providing insights and recommending innovative and effective improvements.

✦   Monitors and cleanses data in Salesforce.com, as needed, to ensure data remains accurate, consistent, and relevant.

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Job Requirements:

✦   Bachelor’s degree or equivalent work experience.

✦   1-2+ years hands on experience administering Salesforce.com to include Flows, Approval Processes, Email Alerts, Tabs, List Views, Record Types, Page Layouts, Buttons, Links, Actions, Custom Fields, Validation Rules, User Roles, User Profiles, Reports, Dashboards, and Data Loader (or equivalent) required.

✦   Solid Excel experience including in depth knowledge of data manipulation, formulas, and pivot tables required.

✦   Experience with one-on-one and/or small-group trainings/presentations required.

✦   Working knowledge of Salesforce.com Marketing Cloud highly desirable, but not required.

✦   Insurance and/or Sales experience desirable, but not required.

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Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.linkedin.com/jobs/search/?currentJobId=4411526367&f_TPR=r86400&geoId=103644278&keywords=salesforce&sortBy=R

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Additional Details:

✦   This role is hybrid or remote, with candidates based in Portland, ME; Boston, MA; Bedford, NH; Worcester, MA; or Windsor, CT, and requires travel to Worcester, MA approximately twice per month.

✦   Medical, dental, vision, life, and disability insurance.

✦   401K with a company match.

✦   Tuition reimbursement.

✦   PTO.

✦   Company paid holidays.

✦   Flexible work arrangements.

✦   On-site medical/wellness center (Worcester only).