Job Responsibilities:

✦   Provides end users with high degree of responsiveness and satisfaction in documenting, tracking, supporting, and resolving all Salesforce.com cases.

✦   Identifies trends, system issues, and training opportunities to proactively minimize user issues and enhance the user experience.

✦   Manages Salesforce.com licensing requests and terminations.

✦   Hosts scheduled and structured one-on-one and small-group Salesforce user training.

✦   Fields ad hoc questions from users, day-to-day.

✦   Inserts, updates, and deletes large data sets en masse with common API tools.

✦   Creates and enhances reports and dashboards for users to establish and monitor key business metrics, as well as Salesforce.com utilization, to optimize sales effectiveness.

✦   Develops and manages quality-supporting internal reports, dashboards, and processes to continuously monitor system data and its integrity.

✦   Executes Salesforce.com enhancement projects from the design phase through delivery.

✦   Creates and modifies: Flows, Approval Processes, Email Alerts, Tabs, List Views, Record Types, Page Layouts, Buttons, Links, Actions, Custom Fields, Validation Rules, User Roles, and User Profiles.

✦   Conducts proactive data analysis, providing insights and recommending innovative and effective improvements.

✦   Monitors and cleanses data in Salesforce.com, as needed, to ensure data remains accurate, consistent, and relevant.

✦   Partners with Salesforce Director to understand and execute on pre-defined business requirements for enhancement projects.

✦   Independently, effectively, and efficiently designs enhancements in the Salesforce test environment.

✦   Partners closely with stakeholders during the design process to reach an acceptable iteration of each enhancement.

✦   Partners with stakeholders and Salesforce Director to develop deployment, communication, and training plan for enhancements.

✦   Accurately deploys all new enhancements from lower to higher environments.

✦   Independently addresses ad hoc and on-going data improvement initiatives and communicates outcomes appropriately.

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Job Requirements:

✦   Bachelor’s degree or equivalent work experience.

✦   1-2+ years hands on experience administering Salesforce.com to include Flows, Approval Processes, Email Alerts, Tabs, List Views, Record Types, Page Layouts, Buttons, Links, Actions, Custom Fields, Validation Rules, User Roles, User Profiles, Reports, Dashboards, and Data Loader (or equivalent) required.

✦   Solid Excel experience including in depth knowledge of data manipulation, formulas, and pivot tables required.

✦   Experience with one-on-one and/or small-group trainings/presentations required.

✦   Working knowledge of Salesforce.com Marketing Cloud highly desirable, but not required.

✦   Insurance and/or Sales experience desirable, but not required.

✦   Highly self-motivated and independent contributor with proven track record of obtaining results.

✦   Capability to manage multiple priorities and tasks simultaneously.

✦   Displays effective organization and time management skills.

✦   Easily adapts to new or changing situations, requirements, or priorities.

✦   Strong analytical ability, and ability to work with data.

✦   Interpersonal & relationship building skills: ability to work well as an individual and within a team.

✦   Demonstrates solid verbal/written communication, listening, communication skills with an ability to communicate across all employee and management levels.

✦   Detail and quality oriented, with problem solving ability.

✦   Personal drive to continually grow and enhance skills, knowledge, and scope of responsibilities.

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Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.linkedin.com/jobs/search/?currentJobId=4412018049&f_TPR=r86400&geoId=103644278&keywords=salesforce&sortBy=R

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Additional Details:

✦   This role is hybrid or remote, with candidates based in Portland, ME; Boston, MA; Bedford, NH; Worcester, MA; or Windsor, CT, and requires travel to Worcester, MA approximately twice per month.

✦   Medical, dental, vision, life, and disability insurance.

✦   401K with a company match.

✦   Tuition reimbursement.

✦   PTO.

✦   Company paid holidays.

✦   Flexible work arrangements.