Job Responsibilities:

✦   Provide technical support for Salesforce Commerce Cloud-related issues.

✦   Diagnose and troubleshoot production and platform issues, identifying root causes and implementing solutions.

✦   Collaborate with support teams to resolve complex technical problems.

✦   Log, track, and manage support tickets using ticketing systems.

✦   Prioritize issues based on severity and business impact.

✦   Communicate issue status and resolution updates to stakeholders.

✦   Assist in configuration, maintenance, and monitoring of Salesforce Commerce platform.

✦   Perform routine updates, patches, and enhancements for platform stability.

✦   Maintain documentation of technical issues, solutions, and best practices.

✦   Support end-of-month (EOM) and weekend extended support activities.

✦   Create user guides and training materials for end-users.

✦   Collaborate with developers, business analysts, and QA teams for enhancements and improvements.

✦   Participate in meetings for issue tracking, releases, and improvement planning.

✦   Identify opportunities to improve platform functionality and user experience.

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Job Requirements:

✦   4+ years of experience in Salesforce Commerce Cloud (Demandware).

✦   Strong understanding of Salesforce Commerce Cloud platform and production support processes.

✦   Experience in troubleshooting technical issues and providing L2/L3 support.

✦   Knowledge of ticketing systems for issue tracking and management.

✦   Ability to work with cross-functional teams including developers and QA.

✦   Strong problem-solving and analytical skills.

✦   Good communication and stakeholder management skills.

✦   Experience with platform monitoring, maintenance, and enhancements.

✦   Ability to work in EOM and weekend support schedules.

✦   B.Tech/B.E. in Computer Science or related field preferred.

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Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.naukri.com/job-listings-salesforce-commerce-cloud-demand-ware-developer-movate-technologies-chennai-bengaluru-4-to-6-years-230526009184?src=jobsearchDesk&sid=17795863582964527&xp=16&px=1

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Additional Details:

✦   Production support role for Salesforce Commerce Cloud (Demandware).

✦   Includes end-of-month (EOM) and weekend extended support.

✦   Focus on platform stability, troubleshooting, and continuous improvement.