Job Responsibilities:

✦   Provide L2 support for Salesforce Commerce Cloud (SFCC) applications, ensuring timely resolution of incidents and service requests.

✦   Troubleshoot and analyze issues across React.js, Node.js, and backend integrations to identify root causes and recommend fixes to the development team.

✦   Manage and track incidents using ITSM tools such as ServiceNow and JIRA, adhering to SLAS and support processes.

✦   Monitor application performance using tools like Splunk, Blue Triangle, and similar observability platforms.

✦   Work with PWA frameworks, deployment platforms like Vercel, and CDNs such as Akamai to support site performance and delivery.

✦   Prepare and deliver daily client-facing reports with clarity, precision, and professionalism.

✦   Collaborate with cross-functional teams to provide continuous improvements in application stability and customer experience.

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Job Requirements:

✦   Strong hands-on experience in SFCC, with an understanding of its architecture and pipelines.

✦   Working knowledge of React.js and Node.js.

✦   Proficiency with ITSM processes, incident management, and ticket lifecycle management.

✦   Experience using monitoring and performance tools such as Splunk, Blue Triangle, etc.

✦   Strong debugging and analytical skills to identify issues and recommend effective solutions.

✦   Excellent verbal and written communication skills for daily client interactions.

✦   Willingness to work in rotational shifts as required.

✦   Familiarity with PWA technologies, Vercel, and Akamai.

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Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.linkedin.com/jobs/search/?currentJobId=4415070963&f_TPR=r86400&geoId=103644278&keywords=salesforce&sortBy=R&start=25

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Additional Details:

✦   Job Type: Long-term Contract.

✦   Willingness to work in rotational shifts as required.