Job Responsibilities:

✦   Work with customers to define requirements, propose and deliver solutions.

✦   Architect and build implementations of Service Cloud and Field Service.

✦   Configure Salesforce solutions using point-and-click tools such as Process Builder and Visual Flows.

✦   Understand and leverage Salesforce platform to implement scalable solutions.

✦   Partner with Artificial Intelligence teams to create innovative Salesforce solutions.

✦   Acquire new technical expertise and understand latest Salesforce features and releases.

✦   Work on end-to-end implementation including design, development, QA, and deployment of solutions.

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Job Requirements:

✦   2+ years project experience in a hands-on position.

✦   1+ years of experience with Salesforce in development or configuration capacity.

✦   Understanding of Customer Service and Field Service business operations.

✦   Experience with complex use cases using Salesforce platform capabilities.

✦   Hands-on experience with custom applications, Lightning Experience, Field Service Mobile App extensions, Visual Flows, Process Builders, and SLAs/Entitlement processes.

✦   Understanding of release management, application lifecycle management, development lifecycle, and deployment best practices.

✦   Client-facing experience in pre-sales, project management, discovery, design, and solution delivery.

✦   Bachelor’s degree in Computer Science, Engineering, Mathematics or equivalent experience preferred.

✦   Salesforce certifications in Service Cloud, Experience Cloud, Sales Cloud or Field Service Consultant are a plus.

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Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.linkedin.com/jobs/search/?currentJobId=4403130478&f_TPR=r86400&keywords=salesforce&location=India&sortBy=R&start=675

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Additional Details:

✦   Travel requirement: Up to 25% travel for certain roles.

✦   Work Mode: Remote or hybrid collaboration depending on project needs.

✦   Strong emphasis on collaboration, flexibility, and client-facing responsibilities.

✦   Involvement in AI-driven Salesforce solutions including Agentforce and Service Cloud Voice integrations.