Job Responsibilities:

✦   Manage our new SFFSC CRM system and the ongoing customization requests.

✦   Manage all basic administrative functions including user account maintenance, campaigns, business rules, picklist, access privileges, page layouts, data imports, data feeds, custom configurations, reports, dashboards, workflows and other routine tasks.

✦   Create and maintain custom reports and dashboards to provide actionable insights to stakeholders.

✦   Adhere to and help enforce Salesforce best practices, coding standards, and security protocols.

✦   Work closely with IT teams, vendors, third-party developers, internal staff and key stakeholders to deliver Salesforce solutions on time and within budget.

✦   Stay updated with the latest Salesforce developments, releases, and industry trends.

✦   Participate in Salesforce training and certification programs.

✦   Develop and deliver comprehensive training to ensure users are proficient in utilizing Salesforce for their daily tasks and maximizing its features to enhance their productivity.

✦   Monitor user adoption and respond as needed to improve adoption rates through additional training, communication, system modification or other resources.

✦   Act as Product Owner by keeping an up-to-date product roadmap and presenting it periodically to the team for process improvement.

✦   Assist business users by analyzing and mapping business processes to Salesforce functionality and developing customizations or using third party apps when necessary.

✦   Work with our operational management team to establish processes to support administrative, development, and change management activities.

✦   Maintain, at least, high-level familiarity with other IT system/business application capabilities and scope definition in order to make recommendations about potential upstream/downstream integration or functionality intersection points.

✦   Support and training of SFFSC users.

✦   Issue resolution through troubleshooting, collaboration with our team, and working with SF support as necessary.

✦   Collaborate with stakeholders to understand, build, or deliver reporting and/or data visualization.

✦   Maintain user roles and profiles, security setting, access settings, etc.

✦   Proactively monitor and maintain the usage of our Salesforce FSC environment.

​

Job Requirements:

✦   2+ years of hands-on experience with SFFSC Admin and or Sales Cloud in a similar environment.

✦   Knowledge of the Commercial Lending and Banking in relations to both processes and regulations.

✦   A bachelor’s degree or years of equivalent experience.

✦   Salesforce Administrator certification preferred, with additional certifications being a plus.

✦   Deep understanding of Salesforce architecture, automation tools, and customization capabilities.

✦   Extensive experience in the administration and maintenance of the SFFSC system, API integrations, software engineering tools and test-driven development preferred.

✦   Understand all aspects of SFFSC configuration and technical/functional capabilities preferred.

✦   Strong technical skills are required, and light programming experience is preferred.

✦   Proficiency with Excel and other Microsoft Office applications.

✦   Critically evaluate and translate functional requirements into technical requirements.

✦   Excitement about implementing SFFSC and a positive, go-getter attitude.

✦   Pride in meeting deadlines, prioritizing simultaneous requests and managing multiple tasks.

✦   Proven ability to design and implement new processes while facilitating user adoption.

✦   Creative and analytical thinker with strong problem-solving skills.

✦   Self-driven, independent worker who can effectively manage projects through to completion.

✦   Strong analytical skills to translate complex business processes into efficient Salesforce solutions.

✦   Outstanding written and oral communication skills; proven ability to train others and interact with all levels of management.

✦   Excellent time management with the ability to handle and prioritize multiple requests.

​

Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.linkedin.com/jobs/search/?currentJobId=4414903919&f_TPR=r86400&geoId=103644278&keywords=salesforce&sortBy=R

​

Additional Details:

✦   We offer competitive salaries based upon experience and a comprehensive benefits package upon satisfying eligibility conditions, including health and dental insurance, life insurance, short term and long term disability, and the Bank’s 401k Plan.

✦   Medical insurance.

✦   Vision insurance.

✦   Dental insurance.

✦   401(k).

✦   Tuition assistance.