Job Responsibilities:

✦   Design and develop comprehensive Salesforce solutions and integrated applications to support contact center operations including agent productivity, customer interactions, and workforce management.

✦   Interpret business and system requirements to create technical specifications and design documents following SDLC, with focus on integration with telephony and workforce platforms.

✦   Build and maintain integrations between Salesforce and contact center tools such as Talkdesk, Genesys, Assembled, and RingCentral ensuring real-time data flow.

✦   Develop automated workflows for call routing, agent scheduling, performance monitoring, and quality assurance.

✦   Enhance customer experience and operational efficiency through innovative technical solutions.

✦   Collaborate with cross-functional stakeholders including contact center managers, engineers, and business teams throughout the SDLC.

✦   Provide ongoing support and maintenance for Salesforce and integrated systems ensuring performance and reliability.

✦   Ensure data quality and integrity across systems and deliver insights into customer interactions and agent performance.

✦   Adapt to evolving requirements and contribute proactively to project success.

✦   Leverage AI technologies such as conversational AI, machine learning, and natural language processing to improve customer interactions and agent efficiency.

​

Job Requirements:

✦   Bachelor’s degree in Computer Science, Engineering, or related field or equivalent experience.

✦   Minimum 3+ years of Salesforce development experience using Apex, LWC/Aura, REST/SOAP APIs, Visualforce, JavaScript, HTML, CSS, JSON, XML, and AJAX.

✦   Strong experience in Salesforce Service Cloud and Sales Cloud, including Service Console, CTI integration, and Omni-Channel.

✦   Experience with CI/CD tools such as GitHub, Bitbucket, Jenkins, ANT, or Autorabit.

✦   Salesforce Platform Developer I/II certification required; Service Cloud Consultant preferred.

✦   Strong understanding of Managed Packages, OAuth2, caching, future methods, and Salesforce integrations.

✦   Experience integrating Salesforce with contact center platforms and other enterprise systems.

✦   Strong understanding of Salesforce CRM architecture, debugging, testing, and deployment practices.

✦   Excellent communication and collaboration skills with ability to work across cross-functional teams.

✦   Experience with AI/ML integration for routing, sentiment analysis, chatbots, and agent assist tools is preferred.

​

Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.linkedin.com/jobs/search/?currentJobId=4413480578&f_TPR=r86400&keywords=salesforce&location=India&sortBy=R&start=25

​

Additional Details:

✦   Use of AI-assisted tools in recruitment process for efficiency and candidate experience, but final hiring decisions are made by human recruiters. Role focuses heavily on contact center technologies, AI-driven automation, and Service Cloud optimization.