Job Responsibilities:

✦   Provide prompt and effective technical support to end-users and internal teams regarding Salesforce Commerce-related issues.

✦   Diagnose and troubleshoot technical problems, identifying root causes and implementing solutions in a timely manner.

✦   Collaborate with other support teams to ensure a seamless resolution of complex technical issues.

✦   Log, track, and manage support tickets using established ticketing systems.

✦   Prioritize and categorize issues based on their severity and impact on business operations.

✦   Communicate issue status, progress, and resolution to stakeholders and management.

✦   Assist in the configuration, maintenance, and monitoring of the Salesforce Commerce platform.

✦   Implement routine updates, patches, and enhancements to ensure the platform’s stability and optimal performance.

✦   Maintain accurate and up-to-date documentation related to technical issues, solutions, and best practices.

✦   Support End of Month (EOM) and weekend extended support during EOM.

✦   Create user guides and training materials to support end-users in utilizing the platform effectively.

✦   Collaborate with cross-functional teams, including developers, business analysts, and quality assurance, to identify opportunities for platform enhancement and process optimization.

✦   Participate in regular meetings to discuss ongoing issues, upcoming releases, and improvement strategies.

✦   Proactively identify areas for improvement in platform functionality, user experience, and support processes.

✦   Contribute to the development and implementation of enhancements to the Salesforce Commerce platform.

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Job Requirements:

✦   4+ years of experience.

✦   Strong understanding of Salesforce Commerce.

✦   Excellent problem-solving abilities.

✦   Effective communication skills.

✦   Salesforce Commerce Cloud Business Analyst – Support/ QA experience.

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Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.linkedin.com/jobs/search/?currentJobId=4417564049&f_TPR=r86400&keywords=salesforce&location=India&sortBy=R&start=175

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Additional Details:

✦   Shift Timing: 4:30PM – 2:30AM.

✦   Work Mode: WFO.

✦   Support End of Month (EOM) and weekend extended support during EOM.