Job Responsibilities:

✦   Develop and enhance Salesforce Agentforce agents across Service Cloud, including topics, instructions, actions, and grounding.

✦   Build and maintain Agentforce-specific runbooks for topic failures, action errors, Flow/Apex dependencies, and integrations.

✦   Implement observability and monitoring for agent sessions, topic accuracy, action latency, escalations, and failures.

✦   Create dashboards linking agent performance to case outcomes and business resolution metrics.

✦   Troubleshoot and resolve production issues using Salesforce logs, agent session traces, and monitoring tools.

✦   Detect and manage agent behavior drift due to changes in topics, actions, grounding data, or instructions.

✦   Partner with Salesforce platform and integration teams to improve agent reliability and performance.

✦   Support controlled releases and change management for Agentforce assets, including validation and rollback.

✦   Ensure agents follow best practices for escalation and operational stability.

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Job Requirements:

✦   Total experience of 10-12 years with 6+ years of experience working in Salesforce implementation projects with at least 1–2 Agentforce agents deployed in production (1 year of experience).

✦   Salesforce programming and customization skills in LWC, Rest APIs, Apex.

✦   Certification is a must (Salesforce Agentforce Specialist).

✦   Linked profile (experience in resume should match to linked profile).

✦   Name mentioned in Trailhead for verifying certifications.

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Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.linkedin.com/jobs/search/?currentJobId=4402764261&f_TPR=r86400&geoId=103644278&keywords=salesforce&sortBy=R&start=25