Job Responsibilities:

✦   Salesforce Contact Center / Integration Developer with extensive experience integrating Salesforce (Service Cloud, OmniChannel, Voice/CTI) with Genesys and NICE CXone contact center platforms.

✦   Design and build APIs (REST/SOAP).

✦   Author and transform JSON payloads.

✦   Implement secure and scalable integrations across CRM and CCaaS ecosystems.

✦   Partner with Solution Engineers and Architects to translate requirements into technical solutions.

✦   Develop call flows, scripting, and end-to-end voice routing.

Job Requirements:

✦   Bachelor’s Degree in Computer Science, Information Technology, or related discipline, or equivalent experience.

✦   2+ years of directly-related or relevant experience, preferably in software design and development.

✦   Strong experience with Salesforce Service Cloud, OmniChannel, Salesforce Voice/CTI concepts, Lightning, Apex (REST services), Flow, Platform Events, Named Credentials, External Services, Connected Apps.

✦   Experience with Genesys Cloud (Architect, Data Actions, Web Services) and NICE CXone (Studio, ACD, APIs, scripting).

✦   Strong knowledge of RESTful API design, webhooks, event-driven patterns, middleware, data mapping, idempotency, retries, and error handling.

✦   Advanced JSON knowledge; XML, JWT/OAuth2.

✦   Experience with Git, CI/CD concepts, logging/monitoring, unit/integration testing, Agile/Scrum.

✦   Strong API design, cloud computing methodologies, integration testing, programming, SDLC, and technical documentation skills.

✦   Familiarity with AWS, Azure, Google Cloud, container tools, databases, and programming languages including JavaScript, Python, SQL.

Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.linkedin.com/jobs/search/?currentJobId=4382790946&f_TPR=r86400&keywords=salesforce&location=India&sortBy=R&start=100