Job Responsibilities:

✦   Act as the strategic interface between business units and technical teams to align Salesforce capabilities with programs/projects and business goals.

✦   Support implementation and optimization of Salesforce Financial Service Cloud and Service Cloud.

✦   Design scalable solutions for customer onboarding, relationship management, and service automation leveraging Salesforce capabilities like Data Cloud and Agentforce.

✦   Integrate Salesforce with core systems, data platforms, third-party apps, and telephony platforms.

✦   Develop and manage customer journeys, case workflows, and omni-channel service strategies.

✦   Ensure compliance with financial regulations and data privacy standards.

✦   Conduct stakeholder workshops, training sessions, and platform demos to drive adoption.

✦   Stay current with Salesforce releases, especially FSC, Service Cloud, and AI-driven enhancements.

Job Requirements:

✦   8–12 years of hands-on experience in Salesforce with strong exposure to Financial Services Cloud and Service Cloud.

✦   Salesforce certifications such as Financial Services Cloud Consultant, Service Cloud Consultant, or Application Architect.

✦   Proven ability to translate financial business processes into technical solutions.

✦   Strong understanding of financial products, customer lifecycle management, and regulatory compliance.

✦   Proficiency in Apex, Flow, Lightning Components, and data modeling.

✦   Excellent communication, stakeholder engagement, and problem-solving skills.

✦   Knowledge of contact center technologies including CTI integration, case routing, and service analytics is preferred.

Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.naukri.com/job-listings-salesforce-fsc-architect-tekskills-bengaluru-8-to-12-years-080426011234?src=jobsearchDesk&sid=17756326518493768_2&xp=16&px=3