Job Responsibilities:

✦   Drive service lifecycle projects to enhance work order management.

✦   Analyze client requirements and provide tailored solutions.

✦   Mentor junior team members to foster their development.

✦   Build and maintain substantial relationships with clients.

✦   Utilize various methodologies to solve complex challenges.

✦   Ensure alignment of solutions with business objectives.

✦   Interpret feedback to improve service delivery.

✦   Collaborate with cross-functional teams to enhance outcomes.

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Job Requirements:

✦   Bachelor’s Degree.

✦   Minimum 4 years of experience as a Functional BA in Salesforce ecosystems.

✦   Minimum 2 years of hands-on experience with Salesforce Field Service Lightning (FSL) and/or Service Cloud.

✦   Minimum 2 years of experience in QA processes including test planning, execution, and defect management.

✦   Oral and written proficiency in English required.

✦   Experience leading requirements gathering sessions with stakeholders.

✦   Ability to write clear user stories and functional specifications.

✦   Experience collaborating in Agile/Scrum environments.

✦   Experience managing stakeholder relationships.

✦   Experience supporting data mapping and integration needs.

✦   Experience with QA tools such as Salesforce Test Center.

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Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.linkedin.com/jobs/search/?currentJobId=4401660976&f_TPR=r86400&keywords=salesforce&location=India&sortBy=R&start=425