Job Responsibilities:

✦   Act as Level 1 support for Salesforce end users.

✦   Handle incoming incidents and service requests via ticketing systems.

✦   Provide timely and user-friendly communication to resolve issues.

✦   Support login, access, profile, role, and permission set issues.

✦   Assist with page layout navigation, data updates, and basic troubleshooting.

✦   Support report and dashboard access issues.

✦   Follow incident management processes and SLA compliance.

✦   Perform initial troubleshooting and escalate complex issues with proper documentation.

✦   Create and maintain knowledge articles, FAQs, and runbooks.

✦   Participate in shift-based global support operations and handovers.

Job Requirements:

✦   2-5 years of experience in Salesforce application or CRM end-user support.

✦   Strong understanding of Salesforce profiles, roles, permission sets, and security model.

✦   Experience with ticketing tools such as ServiceNow, Jira Service Management, or Salesforce Service Cloud.

✦   Strong communication and customer service skills.

✦   Ability to work in shift-based and global support environments.

✦   Customer-first mindset with patience and empathy.

✦   Salesforce Administrator certification preferred.

✦   Basic understanding of integrations and ITIL processes is a plus.

Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.naukri.com/job-listings-salesforce-l1-support-engineer-ness-digital-engineering-pune-3-to-8-years-050326005812?src=jobsearchDesk&sid=1775891670029930_2&xp=4&px=3

Additional Details:

✦   Openings: 6

✦   Applicants: 100+

✦   Support Model: Shift-based (follow-the-sun global support)

✦   Hiring Office Location: Pune (Remote role)