Job Responsibilities:

✦   Act as Level 1 support for Salesforce end users.

✦   Handle incoming incidents and service requests via ticketing system.

✦   Provide timely and clear communication to users.

✦   Resolve common user issues at first contact.

✦   Support users on Salesforce Sales Cloud, Service Cloud, and Experience Cloud functionality.

✦   Assist with login issues, access management, UI navigation, data updates, and reporting issues.

✦   Log, categorize, and prioritize tickets and follow SLA processes.

✦   Perform initial troubleshooting and escalate complex issues.

✦   Create and update knowledge articles and documentation.

✦   Participate in shift-based global support operations.

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Job Requirements:

✦   2-5 years of experience in Salesforce application or CRM end-user support.

✦   Hands-on experience providing Salesforce L1 or end-user support.

✦   Strong understanding of Salesforce profiles, roles, permission sets, and basic security model.

✦   Experience with ticketing tools such as ServiceNow, Jira Service Management, or Salesforce Service Cloud.

✦   Strong communication skills and customer-focused mindset.

✦   Salesforce Administrator certification is preferred.

✦   Familiarity with ITIL incident and request management is a plus.

✦   Ability to work in shifts and across time zones.

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Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.naukri.com/job-listings-salesforce-l1-support-engineer-ness-digital-engineering-pune-3-to-8-years-050326005812?src=jobsearchDesk&sid=17763887343089894_3&xp=1&px=4

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Additional Details:

✦   Role involves shift-based support and global operations.