Job Responsibilities:

✦   Handle complex L2 support tickets involving business-critical Salesforce functionalities.

✦   Perform detailed issue analysis, troubleshooting, and resolution within SLA timelines.

✦   Work on incidents related to:

✦   Data inconsistencies and functional logic gaps

✦   Process failures in workflows, approvals, and integrations

✦   Provide support for Salesforce processes related to:

✦   Coverage models (client/account ownership and relationships)

✦   Company and contact merges, account hierarchies

✦   Deal pipelines and opportunity management

✦   Sales and trade lifecycle processes

✦   Interpret business scenarios and validate system behavior against expected outcomes.

✦   Collaborate with business users to clarify requirements and resolve functional issues.

✦   Work across Salesforce modules including:

✦   Sales Cloud and custom implementations

✦   Reports, dashboards, and data visibility issues

✦   Support configurations such as:

✦   Validation rules, workflows, flows, and approval processes

✦   Perform data fixes using tools like Data Loader and other utilities.

✦   Escalate unresolved issues to L3/engineering teams with proper analysis and documentation.

✦   Work closely with stakeholders for faster resolution of critical issues.

✦   Develop and maintain knowledge articles, SOPs, and troubleshooting guides.

✦   Reduce dependency on business SMEs by building strong functional expertise.

✦   Identify recurring issues and suggest process or system improvements.

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Job Requirements:

✦   5–8 years of experience in Salesforce support (L2 preferred).

✦   Strong understanding of:

✦   Salesforce data model and security model

✦   Reports, dashboards, and data handling

✦   Hands-on experience with:

✦   Data Loader and data management activities

✦   Debugging workflows, flows, and validation rules

✦   Basic understanding of integrations and interface troubleshooting is a plus.

✦   Experience supporting Salesforce in:

✦   Investment Banking, Private Equity, or Asset Management domains

✦   Strong functional understanding of:

✦   Deal lifecycle, pipeline management

✦   Client coverage and relationship models

✦   Financial transactions (sales/trades context)

✦   Strong ability to analyze complex business scenarios and system behaviors.

✦   Capable of working on ambiguous issues with limited documentation.

✦   Data-driven troubleshooting and logical reasoning skills.

✦   Strong communication skills (written and verbal).

✦   Ability to interact effectively with offshore/onshore teams and business users.

✦   High ownership, accountability, and attention to detail.

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Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.linkedin.com/jobs/search/?currentJobId=4413532723&f_TPR=r86400&keywords=salesforce&location=India&sortBy=R&start=25