Job Responsibilities:

✦   Develop customized solutions on Salesforce’s AgentForce platform.

✦   Analyze complex problems and provide effective solutions.

✦   Mentor junior team members and support skill development.

✦   Maintain high-quality standards in deliverables.

✦   Improve agent experiences through workflow optimization.

✦   Enhance case management processes using Salesforce tools.

✦   Collaborate with stakeholders to gather and analyze requirements.

✦   Leverage AI and advanced technologies to improve productivity.

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Job Requirements:

✦   Bachelor’s degree required.

✦   4 years of Salesforce experience required.

✦   Salesforce certifications such as Administrator, Advanced Administrator, Service Cloud Consultant, or Sales Cloud Consultant preferred.

✦   Hands-on experience with Salesforce AgentForce.

✦   Experience designing workflows and AI-driven decision models.

✦   Strong knowledge of Apex and Lightning Web Components.

✦   Experience with Salesforce CDP data model and unification logic preferred.

✦   Ability to build secure APIs for data enrichment.

✦   Experience with CI/CD practices.

✦   Strong problem-solving and analytical skills.

✦   Proficiency in English (oral and written).

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Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.linkedin.com/jobs/search/?currentJobId=4392675008&f_TPR=r86400&keywords=salesforce&location=India&sortBy=R&start=425

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Additional Details:

✦   Role focuses on Salesforce AgentForce platform and AI-driven workflow automation.

✦   Includes mentoring responsibilities and client-facing consulting work.

✦   Strong emphasis on modern Salesforce UX and case management optimization.

✦   Part of PwC consulting team working on advanced Salesforce implementations.