Job Responsibilities:

✦   Own and evolve Salesforce platform including Sales Cloud and Service Cloud.

✦   Manage Salesforce administration, configuration, and platform optimization.

✦   Ensure platform stability, performance, and governance.

✦   Lead deployment of AgentForce AI agents across service and operational workflows.

✦   Implement automation for customer service, IT support, case management, and operational processes.

✦   Integrate Salesforce with SAP, Microsoft Teams, knowledge bases, enterprise data platforms, MuleSoft, and AI tools.

✦   Support and maintain sales forecasting framework and pipeline visibility.

✦   Improve and streamline quote generation, contract management, and sales workflows.

✦   Partner with commercial teams to enhance Salesforce usability and user experience.

✦   Drive platform integration and AI-enabled CRM transformation initiatives.

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Job Requirements:

✦   7+ years of Salesforce experience.

✦   Strong experience with Sales Cloud and Service Cloud.

✦   Experience with Salesforce Flow, automation, and configuration.

✦   Strong understanding of CRM data models and sales operations.

✦   Experience integrating Salesforce with enterprise systems.

✦   Ability to translate business requirements into scalable Salesforce solutions.

✦   Experience with MuleSoft integration (preferred).

✦   Experience with AI/AgentForce-based Salesforce automation (preferred).

✦   Experience with cloud voice or telephony integration (preferred).

✦   Experience supporting sales, service, or commerce workflows in Salesforce.

✦   Strong stakeholder management and analytical skills.

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Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.linkedin.com/jobs/search/?currentJobId=4402413046&f_TPR=r86400&keywords=salesforce&location=India&sortBy=R&start=700

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Additional Details:

✦   Part of Office of Transformation handling Salesforce, SAP, enterprise data platforms, and AI initiatives.

✦   Focus on AI-driven CRM and enterprise automation transformation.

✦   Location: Hyderabad (HiTec City).

✦   High ownership role with end-to-end Salesforce platform responsibility.

✦   Exposure to global commercial operations and cross-functional transformation.