Job Responsibilities:

✦   Configure and support Salesforce Marketing Cloud modules, including Email Studio, Journey Builder, Automation Studio, Content Builder and MobileConnect (SMS).

✦   Assist with SMS enablement, including short code acquisition, keyword configuration, opt-in/opt-out management and compliance alignment.

✦   Develop and manage automated journeys, triggered sends and scheduled communications across email and SMS channels.

✦   Build and maintain data extensions, SQL queries and audience segmentation strategies.

✦   Implement dynamic and personalized content using AMP script.

✦   Support integrations between Salesforce Marketing Cloud and State of Maryland systems.

✦   Troubleshoot issues related to campaigns, SMS delivery, data processes and automation workflows.

✦   Ensure adherence to State of Maryland governance, security, privacy and approval processes.

✦   Create technical documentation and support knowledge transfer activities.

✦   Follow all security, change control and MHBE Project Management Office (PMO) policies, processes and methodologies.

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Job Requirements:

✦   Minimum of 3 years of experience in Salesforce Marketing Cloud development.

✦   Hands-on experience with AMP script and SQL within Marketing Cloud.

✦   Experience implementing or supporting SMS messaging, including consent management.

✦   Familiarity with regulated or public-sector environments, including PII, compliance and security requirements.

✦   Experience with MobileConnect, SMS compliance and short code provisioning processes.

✦   Ability to work effectively in a staff augmentation role under state direction.

✦   Experience supporting government agencies or healthcare organizations.

✦   Knowledge of accessibility standards such as WCAG / Section 508.

✦   Experience integrating Salesforce Marketing Cloud with Salesforce.

✦   Preferred: Minimum of 5 years of Salesforce Marketing Cloud development experience.

✦   Salesforce Marketing Cloud Developer or Consultant certification.

✦   Strong experience with MobileConnect, SMS compliance and short code provisioning.

✦   Experience supporting government agencies or healthcare organizations.

✦   Knowledge of accessibility standards (WCAG / Section 508).

✦   Experience integrating Marketing Cloud with Salesforce CRM.

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Job Application:

✦   Job Application Type: Link

​      Job Application Link: https://www.linkedin.com/jobs/search/?currentJobId=4402942916&f_TPR=r86400&geoId=103644278&keywords=salesforce&sortBy=R&start=825